1. ORDERING

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Matcha Shack cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

2. PRICE

2.1 The prices payable for goods that you order are as set out in our website.

2.2 Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT

2.3 You will be required to pay extra for delivery unless otherwise stated and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If given a choice, please choose a delivery service product that gives appropriate levels of insurance for the goods you order, in order to recompense yourself in the event of loss after dispatch.

4. CANCELLATION BY US

4.1 We reserve the right to cancel your order if:

4.1.1 We have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area; or

4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

4.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. DELIVERY

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

7. NON-RETURNABLE

7.1 Refunds/exchanges are not available for our products

 

8. INCORRECT/DAMAGED GOODS

8.1 We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Matcha Shack immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

10 PRIVACY NOTICE

10.1 You acknowledge and agree to be bound by the terms of our privacy policy.

11. SECURITY

11.1 We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Matcha Shack uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

11.2 We will use the information you provide only for the following purposes.

  • To send you newsletters and details of offers and promotions in which we believe you will be interested.
  • To improve the content design and layout of the website.
  • To understand the interest and buying behaviour of our registered users
  • To perform other such general marketing and promotional focused on our products and activities.

11.3 WorldPay handle the full secure card transaction process.

12. LICENSE AND SITE ACCESS

12.1 Matcha Shack grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

12.2 This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Matcha Shack.

13. PRODUCT DESCRIPTIONS

13.1 Matcha Shack and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

13.2 From time to time there may be information on Matcha Shack that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

14.3 We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

15. EVENTS BEYOND OUR CONTROL

15.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

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